EcoCash has responded to NetOne’s all free transaction strategy as it announced that all ecocash services have normalized whilst it’s still working to clear customer queries.
The announcement was made by the CEO of Ecocash’s parent company Cassava Smartech Zimbabwe Mr. Eddie Chibi
“I am pleased to say that transactions on our new EcoCash platform are now going through normally
“We are however currently seized with clearing a backlog of transactions, particularly those arising from third-party integrations, and continue to ask for our customers’ patience as we work to clear this last hurdle,” said Mr. Chibi
EcoCash carried out a major upgrade of its platform a week ago and the company says the new platform is more secure, faster, has better system availability, greater capacity and improved user experience.
Mr. Chibi said he was aware of the queues that had built up in shops yesterday (on Monday), as customers sought front-office resolution of their queries.